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Sali:Harvest under way

PadmaFarms

Contact and grievances

Questions about rice or an order, a complaint, or a request about your personal data — here is how to reach us.

Grievance Officer

Complaints reach our Grievance Officer through the form on this page.

Every complaint gets a reference when you send it, such as CR-2026-000123. The Grievance Officer acknowledges it within 48 hours and resolves it within 30 days of receipt.

If you’re not satisfied

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. For personal data, you can complain to the Data Protection Board of India; see our privacy policy.

Complaints and data requests

To order, use the order request form instead.

Give an e-mail or a phone number so we can reply.

If it's about a particular order.

We use these details only to handle this request and keep a record of how we did, as the law requires. See the privacy policy for how long we keep them.

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